Refund Policy
At Designer Label Sale, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations, and we are here to help. Please review our Refund Policy carefully to understand your rights and options.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. (14 days, starting from the day the package is delivered to you).
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@designerlabelsale.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@designerlabelsale.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on 'final sale' items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are exchanging an item and want to re-use a discount code used on your initial purchase, reach out to us at support@designerlabelsale.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Note that the refund will exclude return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late Returns: Returns shipped back after the 14-day policy will be rejected. In such cases, the customer will be responsible for covering the return label and the shipping cost back to the original dispatch address.
Defective or Wrong Items: If you encounter any defective or wrong shipped items, please use the Returns portal located in the Orders section of your dropshipper's dashboard. We will provide a return label for you to ship the defective/wrong item back to us.
Warranty: We provide a one-year warranty only on the product category watches. This warranty covers defects in materials and workmanship related to the internal mechanism of the watch. The warranty is valid for one year from the date of purchase. Please note that the warranty does not cover: 1) damage caused by water exposure, misuse, or accidents, and 2) any issues arising from improper handling or failure to follow care instructions. All warranty claims are subject to investigation to determine the cause of the issue. If the issue is found to be caused by misuse or external factors, the warranty will be voided.
Pre-owned Items: Please be aware that we do not accept returns for items listed as Pre-Owned on our platform. Each item's description clearly indicates its pre-owned status. We encourage customers to review product details thoroughly before making a purchase.
Preloved items: Preloved items are not eligible for returns or refunds. The EU 14-day consumer rights rule applies only to new, non-preowned products. Therefore, items that have been previously sold, are preloved, or are offered as defective are exempt from this policy.
Customer Dissatisfaction Returns: Returns due to customer dissatisfaction should be shipped back at the customer's expense and with an active tracking number. Please use reliable carriers such as UPS, DHL, or FedEx. We do not accept returns shipped via local Postal Services due to long delivery times, and any such packages will be rejected.
Customs Charges: For returns with customs charges, the buyer will be responsible for covering those costs. If a customer's return includes customs charges, these must be paid first before we can proceed with the refund of the returned item/s. To expedite the refund process, we recommend selecting the option of the sender paying for all customs duties.
Return Conditions: All returns must be in perfect original condition, including any original attachments such as tags, boxes, or dustbags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or have any traces of use.
Declined Returns: In the event of declined returns, the order will be shipped back to the buyer, and any additional shipping charges will be borne by them.
Conditional Return Policy: Please note that all returns are subject to a quality inspection upon return arrival. If we decline the return due to damages or other reasons and do not receive your instructions on how to proceed within 30 days—whether to return the item to your customer or to your business address—we reserve the right to deny issuing a refund for that return.
Refunds on Wallet Funds: Please note that the funds balance in your wallet is non-refundable. It cannot be withdrawn or converted into cash under any circumstances.
Refunds for Canceled Orders: If an order is placed, paid for, and then canceled before shipment, a full refund will be provided without deducting transaction fees.
Refund Process: Approved refunds will be made by bank transfer or via PayPal within 5 business days after receiving and approving the returns.
Reporting missing packages: In the rare cases of your customers not receiving a package, claims must submitted no later than 21 days from the shipment date.